Returns & Refund Policy
We want every order to arrive in prime condition. Here is how we handle returns, carrier transit issues, and perishable food orders.
Need Assistance with a Delivered Order?
Please contact our customer service team before returning any merchandise. Perishable items should never be mailed back without prior authorization. Submit a ticket or call us so we can review the issue and issue a refund or replacement promptly.
Damaged Products & Transit Issues
We take extensive precautions when packing your Louisiana order. Fragile jars, seasonings, and prepared foods are protected with heavy thermal bubble wrap and cushioning.
If an item arrives broken or damaged during transit, please notify us within 5 business days of delivery. Include:
- Your order number (e.g. W12345 or legacy order number)
- Names and quantities of the damaged items
- Clear photos showing the damaged product and the outside packaging
* Please keep all original boxes and packaging until the claim is finalized, as carrier inspection may be required.
Perishable Food & Frozen Items
Due to USDA health regulations and food safety guidelines, perishable and frozen foods cannot be returned or restocked once they leave our Louisiana fulfillment center.
Perishable food orders (including boudin, smoked sausages, crawfish tails, seafood, and turduckens) are final sale. However, if your package was delayed by the carrier and arrives warm (above 40°F) or spoiled, our Frozen Arrival Guarantee covers you: contact us within 24 hours of delivery and we will reship a fresh replacement or issue a full refund.
Unopened Shelf-Stable Groceries & Goods
Unopened shelf-stable dry goods (seasoning mixes, roux, hot sauces, fish fry, cookbooks, apparel, and non-perishable merchandise) may be returned within 30 days of delivery under the following conditions:
- Item must be unopened, unused, and in its original manufacturer packaging with safety seals intact.
- Food items with broken seals or signs of tampering cannot be accepted.
- Unless the return is due to an error on our part or verified damage, the customer is responsible for return shipping costs.
Return Authorization Process & Address
To initiate an authorized return for eligible shelf-stable goods:
- Contact customer service at Customer Support or email orders@cartozzosbakery.com to request an RMA (Return Merchandise Authorization) number.
- Securely pack the items in a sturdy cardboard box with proper cushioning. Include a copy of your packing slip with the RMA written clearly on the slip.
- Ship the package via a trackable carrier (UPS, FedEx, or USPS) to our facility:
Attn: Returns Department
1008 Harimaw Ct W
Metairie, LA 70001
Refunds are processed back to the original payment method within 7–10 business days after the returned package is received and inspected.